Title: Healthcare Quality Improvement Intern
Location: New Britain
Dates: Flexible to begin around 6/7/2021 and run continuously for nine consecutive weeks from start date.
Hours: Monday through Friday 9 a.m. to 5:00 p.m. Dates/Hours flexible & mutually agreed upon for successful Internship
The Hospital of Central Connecticut's Volunteer Services Department is an integral component of organization, providing compassionate, customer-service driven volunteers of the highest-quality trained in clinical and non-clinical areas who demonstrate our core values of integrity, caring, excellence and safety.
As part of HOCC's Volunteer Services Community, the Volunteer Services Healthcare Quality Process Improvement Intern will oversee the VSYS data migration process, update Volunteer and Team Member roles for compliance mandates and participate in HUDDLES and Team Meetings, improving operational processes and efficiencies for onboarding volunteers in HOCC's Teen and Adult Programs and implementing principles of the LEAN Six Sigma methodology of eliminating waste and optimizing operations. The Lean Model, adapted from the work of Taichi Ohno, who developed the Toyota Production System, also encourages building a culture, one that respects all employees and enables employees to pursue opportunities to improve their work and share ideas for continuous improvement. Lean Six Sigma is a core business principle practiced world-wide and will teach the Intern valuable, professional work experience which can be used in a variety of careers.
Due to the COVID 19 pandemic outbreak in 2020 and many emerging health and safety data, a large breadth of the data migration project as well as onboarding of new Volunteers who are now permitted access at HOCC can be completed by the 2021 Summer Intern.
Additionally, the Business Quality Process Improvement Intern will assist with Zoom/VMR Virtual Training for Volunteers through HealthStream, HHC's on-line education portal, including sessions related to safety, hand hygiene, HR, ethics, HIPPA, COVID and other courses, thereby acquiring public speaking experience, virtual education skills, and public health and wellness certifications.
As needed, the Business Quality Process Improvement Intern will also assist at HOCC's Front Desk welcoming and screening visitors, printing badges, providing Hospital directions, contacting Departments and offering a friendly smile or words of comfort. This meaningful work experience is an essential part of being a Volunteer at The Hospital of Central Connecticut.
This Job Description may be amended by mutually written agreement of all parties, including Supervising Manager of Volunteer Services, Summer Intern and Funder.
The health, wellness and safety of the communities we serve, including the student Intern, are of utmost concern, to The Hospital of Central Connecticut. As an acute-care, community healthcare hospital, HOCC's mission is to provide personalized, coordinated care with integrity, caring, excellence and safety. The unprecedented, unpredictable and ongoing COVID 19 pandemic has caused The Hospital of Central Connecticut to pivot operations to protect the community over the past year, implementing changes in how we deliver programs and services. At the height of the pandemic, care concentrated around COVID patients. Elective surgeries were postponed. Visitation was restricted. Volunteers were not permitted in the Hospital. Many staff were redeployed or made remote. As the vaccine has become available, we remain cautious and employ strict guidelines to ensure the safety of our employees, patients and the public. Best Practices as dictated by the CDC, the CT Department of Public Health and The Hospital of Central Connecticut, as well as other governmental agencies and authorities, will detail the employment, health, HR and safety policies and procedures of all HOCC staff, including the Student Intern. The Intern will be required to complete a comprehensive Hospital Orientation, abide by all COVID health and safety guidelines (including SafePass check-ins screenings and hand hygiene), wear an approved protective mask (while on Hospital properties) and quarantine if exposed to COVID. HOCC also provides substantive COVID resources and materials via our intranet site which the Intern will be able to access. If at any time the Intern should have any concerns regarding COVID, a candid conversation can be had directly with the Volunteer Services Manager or a member of HR.
As part of Hartford Healthcare, Connecticut's most comprehensive healthcare network of hospitals, providers, programs and services, the Business Quality Process Improvement Intern will not only have an invaluable and rewarding experience of giving back to their community, the Summer Intern will gain professional knowledge and competencies in a multitude of healthcare fields including, but not limited to, healthcare administration, healthcare management, community healthy, health education, public health, human resources, information technology, business processes and improvement, LEAN Six Sigma, Quality Improvement, time management, project management, public speaking, online and virtual e-learning, volunteer services, leadership training, career development, non-profit business administration, data entry, and data administration, having access to industry standard equipment, processes, professionals, best practices and resources. Skill sets learned through the Volunteer Services VSYS data migration project and onboarding training sessions will provide the Intern valuable professional resume experience, job references and networking contacts in various career paths, especially those related to healthcare, which will benefit the Greater New Britain community as a whole. Additionally, soft skills learned through Volunteer Services Information Desk interactions with the community and public speaking will assist the Intern with interviews instilling confidence, poise and professional demeanor.
College students pursuing an Associates Degree or Above of at least 18 years of age at time of Application interested in or currently majoring in healthcare administration, healthcare management, community healthy, health education, public health, human resources or information technology. This individual should possess strong communication, interpersonal and organization skills with an ability to multi-task in a public-facing environment. A working knowledge of Microsoft Office programs (Excel, Word, etc.) and desire to learn new technologies (i.e. VSYS, e-learning, Zoom, VMR, etc.) is a must. This individual should be willing to work collaboratively with others and feel comfortable working independently while demonstrating discretionary effort. The individual must complete General Hospital Safety Orientation, must agree to abide by HIPPA privacy and confidentiality laws and possess Professional Behavior. A required health form must be completed and submitted before beginning Internship.
The Intern should be flexible in taking on tasks, able to function in a fast-paced, diverse environment, committed to helping others and a Team player. The Hospital of Central Connecticut serves members of diverse cultures, ethnicities and communities in the greater New Britain community. In addition to fluent English, an ability to speak/read Polish and/or Spanish would be an additional asset to the Volunteer Services role.