Title: Healthcare Quality Improvement Intern
Location: New Britain
Dates: Flexible to begin ASAP and run continuously for nine consecutive weeks from start date.
Hours: Dates/Hours are flexible & mutually agreed upon for successful Internship.
The Hospital of Central Connecticut's Volunteer Services Department is an integral component of organization, providing compassionate, customer-service driven volunteers of the highest-quality trained in clinical and non-clinical areas who demonstrate our core values of integrity, caring, excellence and safety.
As part of THOCC's Volunteer Services Community, the Volunteer Services Healthcare Quality Process Improvement Intern will have the opportunity to develop and apply the skills, theories and concepts learned in the classroom. Through experiential learning the Intern will develop and improve professional skills through the following work experiences:
• Observe THOCC's Front Desk welcoming and screening process for visitors,
• Enter current and new volunteer information into the VSYS volunteer management database,
• Update Volunteer and Team Member roles for compliance mandates,
• Review and suggest operational process improvements and efficiencies for onboarding volunteers in THOCC's Teen and Adult Programs,
• Serve as the Summer Teen Program resource,
• Participate in HUDDLES and Team Meetings, and
• Assist with Zoom/VMR Virtual Training for Volunteers through HealthStream, Hartford Healthcare's on-line education portal. Sessions include safety, hand hygiene, human resources, ethics, HIPPA, and COVID-19. Intern may take additional HealthStream courses based on their interests and career goals for free.
The Intern will implement the principles of the LEAN Six Sigma methodology of eliminating waste and optimizing operations in all of the above. The Lean Model, adapted from the work of Taichi Ohno, who developed the Toyota Production System, also encourages building a culture - one that respects all employees and enables employees to pursue opportunities to improve their work and share ideas for continuous improvement. Lean Six Sigma is a core business principle practiced world-wide and will teach the Intern valuable, professional work experience which can be used in a variety of careers.
This Job Description may be amended by mutually written agreement of all parties, including Supervising Manager of Volunteer Services, Summer Intern and Funder.
The health, wellness and safety of the communities we serve, including the student Intern, are of utmost concern to The Hospital of Central Connecticut. We employ strict guidelines to ensure the safety of our employees, patients and the public. Best practices as dictated by the CDC, the CT Department of Public Health and the Hospital, as well as other governmental agencies and authorities, will detail the employment, health, HR and safety policies and procedures of all THOCC staff, including the student Intern. The Intern will be required to complete a comprehensive Hospital Orientation, abide by all COVID-19 health and safety guidelines (including SafePass check-ins screenings and hand hygiene), wear an approved protective mask (while on Hospital properties) and quarantine if exposed to COVID-19. If at any time the Intern should have any concerns regarding COVID-19, a candid conversation can be had directly with the Volunteer Services Manager or a member of HR.
The Intern will gain professional knowledge and competencies in a multitude of healthcare fields and business processes including; healthcare administration, healthcare management, community health, health education, public health, human resources, information technology, business processes and improvement, volunteer services, leadership training, career development, and non-profit business administration.
Intern will gain/improve skills in LEAN Six Sigma, Quality Improvement, time management, project management, public speaking, online and virtual e-learning, data entry and data administration, and have access to industry standard equipment, processes, professionals, best practices and resources.
Skill sets learned through the Volunteer Services VSYS data migration project and onboarding training sessions will provide the Intern valuable professional resume experience, job references and networking contacts in various career paths, especially those related to healthcare.
Additionally, soft skills learned through interactions with the community and public speaking will assist the Intern with interviews instilling confidence, poise and professional demeanor.
College students pursuing an Associate’s Degree or above of at least 18 years of age at time of application interested in or currently majoring in healthcare administration, healthcare management, community healthy, health education, public health, human resources or information technology. This individual should possess strong communication, interpersonal and organization skills with an ability to multi-task in a public-facing environment. A working knowledge of Microsoft Office programs (Excel, Word, etc.) and desire to learn new technologies (i.e. VSYS, e-learning, Zoom, VMR, etc.) is a must. This individual should be willing to work collaboratively with others and feel comfortable working independently while demonstrating discretionary effort. The individual must complete General Hospital Safety Orientation, must agree to abide by HIPPA privacy and confidentiality laws, and possess professional behavior. A required health form must be completed and submitted before beginning Internship.
The Intern should be flexible in taking on tasks, able to function in a fast-paced, diverse environment, committed to helping others, and a team player. The Hospital of Central Connecticut serves members of diverse cultures, ethnicities, and communities in the greater New Britain community. In addition to fluent English, an ability to speak/read Polish and/or Spanish would be an additional asset to the Volunteer Services role.