Title: Healthcare Process Improvement Intern
Location: New Britain
Dates: Flexible to begin anytime between 05/25/2020 and 06/15/2020 and run continuously for nine consecutive weeks from start date.
Hours: Monday through Friday 8:30 a.m. to 5:00 p.m. EST. Dates and Times are flexible within regular office hours and as mutually agreed upon by student intern and NFP
The Volunteer Services Department at Hartford Healthcare’s Central Region augments and complements hospital services by providing compassionate, well-trained volunteers with meaningful, professional work experience and clinical and non-clinical opportunities. Volunteers are truly “the HEART of our Community”, providing customer service of the highest quality, demonstrating our core values of integrity, caring, excellence and safety and, most importantly, making a difference in someone’s life by giving back to the community.
Through standardizing processes, completing essential data entry and performing administrative tasks, the Healthcare Process Improvement Intern will assist the Central Region Volunteer Services Department to improve operational efficiencies through consolidating electronic files, updating Volunteer role descriptions for Joint Commission compliance and performing daily staff HUDDLE organization.
Hartford Healthcare’s Central Region Volunteer Services Department is currently transitioning our records from paper copies to electronic files to increase efficiency of our volunteer onboarding process. The Healthcare Process Improvement Intern will utilize The Hospitals’ Volunteer Database (VSys) to consolidate and streamline information for use by Volunteer Services used to format healthcare regulatory committee standards and surveying. Consolidation of this information teaches the core principles of LEAN Six Sigma, which is a business process improvement methodology designed to eliminate problems, remove waste and inefficiency and improve working conditions to provide a better response to customers' needs. These principles are widely used and accepted by business in many industries worldwide and will teach the Healthcare Process Improvement Intern valuable professional career skills.
The Intern will gain meaningful, professional work experience interning in the Volunteer Service Department at Connecticut’s most comprehensive healthcare system of hospitals and providers. By participating in Hospital Programs, networking with Staff and members of the Community and having access to professional healthcare industry standard equipment, processes and technologies, the Intern will gain knowledge and competencies in healthcare administration, healthcare management, health and human resources, information technology, business processes and improvement, volunteer services, project management, data entry, business office systems, leadership training, time management, career development and non-profit business administration. The Internship will provide invaluable work experience to include on a resume, professional references and networking contacts.
College students interested in or currently majoring in healthcare administration, healthcare management, human resources or information technology.
This individual should be reliable and have strong communication, interpersonal and organization skills. This individual must possess strong computer skills, including an understanding of Microsoft Office Suite programs (Excel, Word, etc.) and an ability to learn new technologies, as needed. This individual will go through General Hospital Safety Orientation and must abide by all Hospital confidentiality, privacy (HIPPA) and Professional Behavior rules. Prior to beginning the Healthcare Process Improvement Internship, this individual is required to complete and submit a health form.