Summer Internships for Current Scholars

Connecticut Food Bank, Inc.

Title: SNAP Outreach Program Intern
Location: Primarily out of satellite location in Bloomfield, with periodic visits to the main food bank location in Wallingford
Dates: Early June but can begin earlier or later to meet the needs of the program and the Intern to run for 9 weeks.
Hours: Monday - Friday for 35 hours per week with some flexibility. Outreach hours are 9-4:30 PM. Internship hours can be 9-4:30 PM or 9:30-5 PM.

Job Description: 

SNAP (Supplemental Nutrition Assistance Program) is a federally funded program that connects clients with food through an Electronic Benefits Transfer (EBT) card used at grocery stores and other retailers (formerly known as Food Stamps). SNAP is locally administered by the State of Connecticut Department of Social Services (DSS).

The SNAP Outreach Program Intern will work with Connecticut Foodshare’s SNAP Program Manager and a key group of volunteers that help run the program, to assist with the outreach and support of Connecticut Foodshare’s over-the-phone outreach model. Time on the phone is less than half of the Intern’s schedule with processing and collaborating with staff for projects and meetings comprising the rest of schedule.

The individual in this position will help to maintain tracking of metrics, assist clients in applying for this important federal program, assist outreach staff with client follow-up, and collaborate with other staff on the larger Network and Programs Team of which SNAP Outreach is included. A high degree of detail, accuracy, and confidentiality is involved in this position.

Tasks include:

  • Assisting clients with questions and completion of applications, as well as any documentation needed
  • Help with documenting volunteer hours on our tracking system
  • Assist with volunteer training as needed
  • Track productivity and demographics for grant and internal goals
  • Communicate with present and potential volunteers and staff as needed
  • Schedule client appointments and follow-up for results of submitted applications
  • Work with Program Manager and other staff to improve on accuracy and efficiency of program​​​​​

Career Experience: 

The student will gain excellent hands-on experience working with low-income clients, some of whom are in the current position due to the pandemic. The student will gain office skills including communication and writing skills. At the same time, students will learn about the day-to-day operations of a community- based, nonprofit social service agency working with food insecure people in our state. The student will also meet with other departments to learn more about our organization.

Suggested College Majors:

This internship might be particularly relevant for students in the fields of social sciences, public health, public policy, or social work, although all students with a passion to help people or an interest in Connecticut Foodshare and its work to end hunger may find this opportunity appealing.

Applicant Requirements: 

This position requires the handling of confidential documents and professional correspondence to answer client and volunteer questions. The Intern will be involved in working with government guidelines, SNAP processing procedures, and office communication and research opportunities. Previous knowledge of the SNAP program and its guidelines is a plus but not required.

  • Must pass criminal background check and drug test; paid for by Connecticut Foodshare
  • Must have reliable transportation to/from work locations
  • Knowledge of Microsoft Office products such as Word, Outlook, and proficient in Excel
  • Self-starter, organized, and able to multi-task
  • Energetic with strong interpersonal skills
  • Ability to work with people from a variety of backgrounds