Children's Law Center of Connecticut

Title: Outcome Measurement Coordinator
Location: Hartford
Dates: At the finish of the Spring 2018 Semester
Hours: 35 hours per work, schedule made based on supervisor’s and intern's availability

The intern will assist with the implementation of its outcome measurement systems, documenting the efficacy of the Children’s Law Line service. This is an ideal hands-on opportunity for students interested in pursuing careers related to law, social work, children’s issues, advocacy and/or non-profits.

To measure the effectiveness of the Law Line, the organization contacts callers who have used the service. The callers are asked a brief series of questions designed to provide feedback regarding their level of satisfaction with the service and the assistance they’ve received. The intern will be fully trained and will be utilizing an established protocol when making phone calls. Interns need not be familiar with family law and will not be expected to dispense legal information to those persons with whom they speak.

At the end of the research period, the intern will assist in compiling data and will produce a final outcome report of his or her findings, which ultimately will be used to provide data for future grants and programs that require statistical information regarding the Law Line.

Though the primary program to be evaluated is the Law Line, some time will be spent measuring outcomes for the Legal Representation program, as well. The Legal Representation Program provides court-appointed legal advocates for impoverished children in family court. The organization’s core program provides legal representation to indigent children in high conflict custody and divorce cases. Cases are often lengthy, contentious and complicated and involve families with compounded problems. This project will include reviewing case files, interacting with staff attorneys and tracking actions taken by the attorneys on behalf of their child clients. Examples include: motions to protect children from domestic violence, relocation out of state, or assisting a family in obtaining mental health services. By tracking these indicators, our organization documents how we mitigate the impact of parental conflict on the child.

Provided the intern stays up to date on assigned projects, the organization will offer other opportunities to immerse him or her in the work of the Children’s Law Center, including observing trials, “shadowing” attorneys and assisting with development or public relations projects.

Career Experience:

Hands on experience for those who want to pursue a career in social work, law, children’s issues, advocacy and/or non-profits. Learn how to provide data for future grants and programs regarding the Law Line. Ability to review case files, interact with staff attorneys and tracking actions taken by the attorneys on behalf of their child clients.

Applicant Requirements:

Interns should have an interest in the project, be reliable and well organized, and have basic computer skills (including the MS Office Suite).

Suggested College Major:

Any major for those interested in pursuing careers related to law, social work, children’s issues, advocacy and/or non-profits.